Privacy Policy

Nocap Research LLC ("Nocap Research," "we," "us," or "our") respects privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, place an order, contact us, or interact with our online services.

1. Information We Collect

We may collect information that you provide directly, including:

• Name, email address, telephone number, username, and account credentials.
• Billing address, shipping address, order history, and customer support communications.
• Research-use acknowledgments, age confirmations, and information provided to verify lawful research intent.
• Payment-related information processed by third-party payment providers. We do not store full payment card numbers or CVV codes.

We may also collect information automatically, including:

• IP address, browser type, device type, operating system, and approximate location derived from IP address.
• Pages viewed, referring URLs, session activity, timestamps, and other usage information.
• Cookie, analytics, security, fraud-prevention, and Cloudflare Turnstile verification data.

2. How We Use Information

We use information to:

• Operate the website and provide account, cart, checkout, order, and customer support functionality.
• Process orders, verify payment, arrange shipping, communicate order status, and maintain transaction records.
• Confirm eligibility, prevent fraud, detect misuse, enforce research-use restrictions, and protect the security of the website.
• Respond to inquiries, support requests, legal requests, compliance obligations, and disputes.
• Improve website functionality, user experience, product information, internal operations, and security controls.
• Send transactional emails and, where permitted and consented to, marketing communications that you may opt out of.

3. Cookies, Analytics, and Security Tools

We may use cookies, similar technologies, analytics tools, and security tools to keep the website functional, maintain sessions, understand site usage, prevent fraud, and protect the website from automated abuse. Some cookies are essential for account, security, and checkout functions. You may adjust browser settings to limit cookies, but disabling certain cookies may affect site functionality.

We may use Cloudflare Turnstile or similar anti-abuse services to verify that interactions with the website are legitimate. These tools may process technical information such as IP address, browser attributes, and challenge verification data.

4. Payment Processing

Payments are handled by third-party payment processors and financial institutions. Those providers may collect and process payment information under their own terms and privacy policies. Nocap Research does not store full credit card numbers, CVV codes, or bank account numbers on its website servers.

5. How We Share Information

We do not sell personal information for money. We may share information with service providers and business partners only as needed to operate the website and fulfill orders, including:

• Payment processors and fraud-prevention providers.
• Shipping carriers and fulfillment providers.
• Email, hosting, analytics, security, and website infrastructure providers.
• Professional advisors, legal counsel, accounting providers, insurers, and compliance support providers.
• Government authorities, courts, regulators, or law enforcement where required by law or necessary to protect rights and safety.

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate confidentiality protections where applicable.

6. Marketing Communications

If you opt in to marketing emails, we may send product updates, research-supply announcements, promotions, or account-related information. You may unsubscribe from marketing emails by using the unsubscribe link in an email or contacting us. Transactional emails related to accounts, orders, security, and support may continue even if you opt out of marketing.

We do not send marketing SMS messages unless a separate opt-in process is made available and you provide consent. Any future SMS program will be governed by applicable consent, opt-out, carrier, and privacy requirements.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax and accounting requirements, fraud prevention, security, dispute resolution, and enforcement of our Terms and Conditions.

Typical retention periods may include seven (7) years for transaction, tax, and accounting records; the life of an active account plus a reasonable period for account records; and shorter periods for routine website logs unless needed for security, fraud, compliance, or legal purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. These safeguards may include encrypted transmission, access controls, secure service providers, anti-abuse controls, and periodic review of systems and practices.

No website, network, or electronic storage system is completely secure. We cannot guarantee absolute security of information.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to opt out of certain marketing communications or withdraw consent where processing is based on consent.

To submit a privacy request, email support@nocap-research.com. We may need to verify your identity before fulfilling a request. Some requests may be limited by legal, security, tax, accounting, fraud-prevention, or transaction-retention requirements.

10. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including rights to know, access, correct, delete, and opt out of certain uses of personal information. We do not knowingly sell personal information. If we use advertising or analytics tools that are considered "sharing" under California law, we will provide legally required choices where applicable.

Categories of personal information we may collect include identifiers, commercial information, internet or electronic activity, approximate geolocation, account information, communications, and inferences derived from site activity or order history.

11. International Visitors

Nocap Research is operated from the United States. If you access the website from outside the United States, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your location.

12. Children and Age Restrictions

This website is intended only for individuals who are at least twenty-one (21) years old. We do not knowingly collect personal information from anyone under 21. If we learn that we collected information from an ineligible user, we will take reasonable steps to delete or restrict that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website after an updated policy is posted means you acknowledge the revised policy.

14. Contact

Privacy questions or requests may be sent to support@nocap-research.com.